Payment

  • Which payment methods do you accept?

We accept various payment methods, including credit card, PayPal, iDEAL, SEPA, etc. You can view the available payment options on the checkout page.

  • Why was my payment rejected?

Payments may be declined for various reasons, e.g. incorrect credit card information, insufficient funds or problems with the payment provider. Please ensure that the payment information you have provided is correct or contact your payment provider to resolve the issue.

  • How do I receive an invoice?

You can request an invoice during checkout and we will send it to you by e-mail.

  • Do you offer cash on delivery (COD) as a payment method?

We do not offer cash on delivery. You must use online payment methods when placing an order.

  • Is it possible to enter a discount code or gift card?

Yes, if you have a discount code or gift card, you can enter the relevant information on the checkout page to receive discounts.

  • Is the payment secure?

We take several measures to ensure the security of payments, including encryption technology and payment processing in accordance with PCI standards.

  • How can I receive an order confirmation after I have made a payment?

You will receive an order confirmation by e-mail with detailed order information immediately after successful payment.

  • How can I apply for a refund?

If you require a refund, please contact our customer support team and provide order details. We will assist you in processing refund requests in accordance with our refund policy.

How can I view my order history after a payment?

Log in to your account and go to the “My Account” page. In the order history section, you can view payment information and the order status of previous orders.

Shipping

  • What is the shipping policy?

Countries that we can ship by DDP (Delivery Duty Paid) method, it does not require you to clear customs and no duties for you.

  • USA – UPS Express (except Alaska and Hawaii)
  • UK – Local DPD Express
  • Europe – UPS Express/ DPD Express/ DHL Express

Country lists of the Europe DDP method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.

Deliveries to European countries other than Great Britain are processed in Germany and dispatched from Germany to other European countries.

  • UAE (Dubai only)
  • South Africa
  • Vietnam
  • West Malaysia(expcet Kalimantan Island)

Delivery times for certain countries:

Shipping Times for Specific Countries:

COUNTRIESDISPATCH PROCEDUREDELIVERY TIME
USALocal UPS Ground10-15 days
UKLocal DPD Express7-12 Days
GermanyUPS/DPD/DHL Germany8-13 Days
FranceUPS/DPD/DHL Germany8-13 Days
BelgiumUPS/DPD/DHL Germany8-13 Days
LuxembourgUPS/DPD/DHL Germany8-13 Days
NetherlandsUPS/DPD/DHL Germany8-13 Days
Czech RepublicUPS/DPD/DHL Germany8-13 Days
PolandUPS/DPD/DHL Germany8-13 Days
CroatiaUPS/DPD/DHL Germany8-13 Days
SlovakiaUPS/DPD/DHL Germany8-13 Days
SloveniaUPS/DPD/DHL Germany8-13 Days
FinlandUPS/DPD/DHL Germany8-13 Days
DenmarkUPS/DPD/DHL Germany8-13 Days
SwedenUPS/DPD/DHL Germany8-13 Days
AustriaUPS/DPD/DHL Germany8-13 Days
ItalyUPS/DPD/DHL Germany8-13 Days
HungaryUPS/DPD/DHL Germany8-13 Days
LithuaniaUPS/DPD/DHL Germany8-13 Days
EstoniaUPS/DPD/DHL Germany8-13 Days
LatviaUPS/DPD/DHL Germany8-13 Days
GreeceUPS/DPD/DHL Germany8-13 Days
IrelandUPS/DPD/DHL Germany8-13 Days
PortugalUPS/DPD/DHL Germany8-13 Days
SpainUPS/DPD/DHL Germany8-13 Days
UAE (Dubai)Dubai dedicated line12-18 days
South AfricaSouth Africa dedicated line15-25 days
VietnamVietnam dedicated line3-5 days
West MalaysiaMalaysia dedicated line4-8 Days

Other countries
Apart from these countries listed above, you will need to clear customs and pay duties when the parcel arrives at your customs, please check with your local customs for details on the amount of tax you will need to pay.

Your customs office may also require you to present a business licence. (if available)