Please read our return policy carefully before contacting us via email for returns, refunds or exchanges.

Return and exchange periods

Please allow up to 3 daysto deliver your order. Our return policy is For 3 days valid. Please check all purchased products upon receipt to ensure that all items are working properly. If since the date of purchase 3 days have passed, we unfortunately cannot offer refunds or exchanges for any reason.

Change/cancel order

Make sure the shipping address in your order is correct. If the address needs to be changed, you can email czhiwen97@gmail.com request a cancellation or change of the order. However, once your order has been shipped, it cannot be cancelled.

Undelivered shipments

If the customer refuses the package or the address is incorrect and the package cannot be delivered and the customer requests a refund, we charge 30% of the amount paid as a fee.

Prohibited Returns/Refunds

• Free or promotional samples
• Customer-specific orders via sales representatives – Please contact your sales representative for further information
• Wholesale orders
• Opened, normal items

Accepted Returns

Returns must only faulty products We accept no refund for regular items. Please do not send completely normal items or devices in your return and exchange request. BeachPlease note that for returned, completely normal, opened items, a Restocking fee of 50% will be charged.

Items that cannot be returned/exchanged/refunded

The following articles are not returnable or exchangeable:

• All opened or tampered goods
• For hygienic and safety reasons, the following items will not be taken back:
  • E-cigarette oils/e-liquids
  • Mouthpieces
  • cartridges
  • Coils
  • Opened tanks/RDA/RDTA devices
  • Evaporator cores
  • Wires
  • Cotton
  • fuel tanks
  • vaporizer
  • atomizer heads
  • Batteries
  • Chargers

If products physical damage, water damage and/or signs of tampering they are not returnable, refundable or exchangeable.

We take over no liability for discoloration or packaging problems of e-liquids. You are responsible for the safety of the products and completely waive any legal claims.

return process

Our customer service team can assist you via email at czhiwen97@gmail.com assist in initiating the return process.

1. Required information

Please provide the following information to start the return:

• Full name
• Order number
• Order date
• Name of the product you wish to return – including brand, model and colour (if applicable)
• Return type – e.g.: Defective product, wrong item
• Photo or video evidence of the defective product – including barcode, serial number and QR code on the packaging
• Return request type – e.g. refund, store credit or exchange

*Note: If any of this information is missing, we will not process the return.

2. Return and inspection

After we receive your return request, you are responsible for carefully packing the device and returning it to us with your own label. After receiving the items, we require 1-3 working daysto review and process the return.

3. Requirements for returns of defective items

In order for your defective items to be eligible for exchange or credit, they must meet the following conditions:

• No physical damage or deep scratches
• No returns due to minor cosmetic defects (e.g. slight scratches or discoloration)
• All accessories included in the purchase package must be returned together with the defective device
• Please package your return sorgfältig. If the device is damaged during shipping due to improper packaging, we can no full credit If the damage during shipping is obviously the responsibility of the shipping company, as long as the items are properly packaged, you will not be responsible for the damage.
• The articles may not on the list of non-returnable items to stand.

Refunds or exchanges

After the inspection process is complete, we will process the refund or exchange according to your return request. If you would like a refund to the original payment method (e.g. credit card), please notify us by email. For orders returned by mail, return processing will begin after receiving your return within 7-10 working days completed. Depending on the processing time of your bank, it may take up to 10 days for this to appear in your account. If you would like to request a product exchange, please also contact us via email.

*Note: Shipping costs are not refundable.

Refund

Once we receive and inspect your return, we will notify you via email that we have received the returned items. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and shipped within 3-7 working days automatically applied to your credit card or original method of payment.

Promotional or clearance items (if applicable)

Only articles about regular price can be refunded, Promotional make non-returnable. If you purchased a clearance item, we cannot guarantee that we will have the same item in stock when we process your exchange. Clearance items are not backordered. If the item sells out between your purchase and our processing of your exchange, we will contact you and ask you to select a replacement item.

Note: We take over no responsibility for lost, stolen or otherwise damaged products returned to us. If we find that the package is damaged or the returned products are missing or are not our products, we will notify you within 24 – 48h notify you after the return has been processed.

In case you send a return that does not comply with the return policy and you want the item back, you will have to pay the shipping costs to send the item back to you. We will send no unqualified articles before shipping costs are paid. You are responsible for reading the return policy carefully. If you are unsure if your item is eligible for exchange or return, please contact us by email before shipping the device.

Buyer’s remorse

Please beachthat we No returns of opened or used items accept without defects.

Shipping Policy

Before you plan to purchase products from Vapetix or one of our affiliated websites, please check your local, state and federal laws. Vapetix takes over no responsibility for potentially illegal actions by customers who purchase products through our website.

Cash on delivery

We offer no cash on delivery more as a shipping option.

Liability

Vapetix offers no legal advice All information, content and materials on Vapetix serve for general information purposes onlyThe information on this website may not be the most current legal or other information.

Vapetix takes over no responsibility for injuries, damages or defectsthat may be caused by improper use of lithium-ion batteries (whether permanent or temporary). Please ensure that basic knowledge and proper care the batteries you use.

Contact

If you have any questions or need assistance, please contact us by email at czhiwen97@gmail.com